Check Balance & Expiry date:
Call 9676 7777
Check balance amount and expiry date of hi!Card
Call *139#
Check balance amount and expiry date of hi!Card & Special Bonus account, Check expiry date for totally FREE incoming calls
Call *139*1#
Check accumulated number and expiry date of FREE Local and Global SMSes
Call *139*2#
Check balance amount and expiry date of BlackBerry® Prepaid Service
Call *139*3#
Check balance amount and expiry date of Surfer Packs and Unlimited Data Packs
Call *139*0#
Applicable for SUPER HOT$128, HOT$55 and YO! Top-up users, Check co-existing account balance (if applicable) and expiry date
Call *139*6#
Check accumulated amount and expiry date of FREE 5MB data
Call *139*7#
Check Paket Nelpon Indonesia Balance and expiry date
Call *139*8#
Check DataTalk$22 Balance and expiry date
Call *398#
Extend Expiry Dates
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How do I check the balance on my hi!SIM Card (including Data bundle)?
You can check your hi!SIM Card balance via any of the following:
hi!Account(Free Access in Singapore)
Calling 9676-7777 (toll free) and press 1
Dial *100#
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How can I top-up the value on my Prepaid Card?
Besides using a top-up card to top-up your hi! Card, you can also:
Top-up online at hi!Account (Free Access)
Use My Singtel app
Top-up at any Self-service Automated Machine (SAM), DBS/POSB ATM or AXS Station
Dial *1355 via a Singtel Postpaid Line
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How can I purchase Data Plan or Social Plan on my Prepaid Card?
You can purchase a Prepaid Data Plan or Social Plan via any of the following:
Visit hi!Account (Free Access in Singapore)
Call *100#
Use My Singtel appv
Purchase selected data plans from any Authorised Prepaid Retailer
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How can I make a top-up to my prepaid card while overseas?
You can perform an online top-up via Credit Card/ eNETS/ UnionPay on hi!Account
Alternatively, you may purchase a hi! Top-up Card before leaving Singapore. Applicable hi! Top-up Cards are $10 hi! Top-up Card, $20 hi! Top-up Card and $50 hi! Top-up Card. Only these cards can be used when roaming.
When overseas, dial 132<10 Digit Top-up Card Number><6 Digit Pin Number># on your mobile phone to top up your hi! SIM Card.
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How can I make calls from my prepaid card while I am overseas?
To make calls from your prepaid card while overseas, just follow these steps:
Dial *131*, followed by the Country Code (e.g. 65 for Singapore) and the telephone number of person you wish to contact
Press the # key and make the call
You will need a minimum balance of $8 in your main account to make a roaming call.
Please note that the availability of Prepaid Roaming depends on the foreign network operator, their coverage and the handset used.
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How can I use data on my Prepaid Mobile line while I am overseas?
To use Data on your Prepaid card while overseas, you can subscribe to hi!DataRoam Plans, which are available in the following options:
1GB data with a validity of 30 days in 2 destination packs
100MB data with a validity of 7 days for Malaysia and Australia
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How can I activate my hi!DataRoam plan?
To get your hi!DataRoam Plans:
Call *100# or log in to hi!Account (Free Access in Singapore) to purchase your hi!DataRoam Plan
While overseas, connect to the preferred network operator and call *100# to activate your hi!DataRoam Plan within 30 days of purchase. You will not be charged for this call.
The price of the purchased plan will be deducted from your Main Account.
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How can I send an SMS from my prepaid card while I am overseas?
To send an SMS from your prepaid card while overseas, simply add a + in front of your recipient’s mobile number. Take note that the SMS will not send if the “+” sign is omitted.
You will need a minimum balance of $8 in your main account to send a roaming SMS.
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How will I be charged when I use my Singtel Prepaid Mobile line overseas?
You can check local call and SMS rates under Rates on the Prepaid Mobile Cards page.
If you are overseas, you can also dial *100# to check the rate.
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How do I make an overseas call from Singapore on my Prepaid card?
To make an overseas call, dial 019[Country Code][Area Code][Tel No]. View the rates at Overseas Call Rates.
For higher call quality, use IDD 001. To do so dial +[Country Code][Area Code][Tel No]. View the rates at IDD 001.
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